Support

Email it@tragym.com. A person answers, usually the same day. Include the email you signed up with and, if it's about a bug, what phone you're on and what you did just before it went wrong.

Quick answers

I'm at the gym but not counted

Check that location is set to "Always" (iOS) or "Allow all the time" (Android) in your phone's Settings for Tragym, and that the gym is in the directory. Presence needs a few minutes to settle after you arrive.

My spotters can't see me

You may have ghost mode on (You → Presence). Also, only accepted spotters see your name; pending requests don't count.

A post or comment is inappropriate

Open its menu (⋯) and tap Report. To stop seeing someone, open their profile and tap Block. Reports are reviewed within 24 hours.

Delete my account

In the app: You → Settings → Delete my account. Or see requesting deletion by email.

Export my data

Email us from your account's address and we'll send your workouts as JSON.